Finance Products    Credit Cards  E-Channels    Your Financial Rights & Responsibilities

• Apply for products that suits your needs and ensure your capability to pay dues and obligations on time.
• Read the Consumer Finance contract carefully before sign off.
• You are entitled to get a copy of all Financing Contracts, application forms, Guarantee Agreements, repayment schedules, and other documentation related to any Consumer Financing product in both languages Arabic and/or English.
• Go through your Consumer Finance fees, charges as well as Terms & Conditions and read it thoroughly before adhering to any of it.
• The bank should continuously update your credit profile at Saudi Credit Bureau (SIMAH) throughout the Consumer Finance life cycle.
• Make sure to know the Annual Percentage Rate (APR) which is the total financing cost inclusive of all fees and charges related to any consumer finance product.
• It is wise to have a Consumer Finance to cover your needs instead of luxuries.
• You are entitled to pay off your outstanding finance amount at any time, however there will be an early settlement fee, which is 3 months term cost (for Housing finance, pay off can be done after a grace period of 2 years).
• The bank accepts any pre-payment before its due date as a partial payment if it is equivalent to one full installment or multiples thereof.
• You will be eligible to apply for a top-up (re-finance) once you paid off 20% of your outstanding amount.
• Ignore irregular individuals & entities who offer paying debts and granting Consumer Finance.
• Ensure that your Consumer Finance suits your needs, and within your capability to fulfill the obligations.
• It is your right to know your Consumer Finance application rejection reason.
• It is your right to request a clearance letter after 7 business days from your full and final payoff.