Contact details
Hello, how can we help?
Sales & Marketing
800 124 4141
Financial Fraud Report
Inside the kingdom:
8001160060
Outside the kingdom:
+966112718611
Customer Service
800 124 4040
966 11 212 7555
Private Banking
800 119 0000
966 11 211 9800
Platinum
8001213000
Gold
8001240088
Collection Department
800 119 1111
For Career Opportunities
careers.anb.com.sa
For General Comments or Complaints
800 119 2222
+966 (0)11 299 4022
anb.com.sa/contact
anb General Management
PO Box 56921 Riyadh 11564
Kingdom Of Saudi Arabia
+966 (0)11 402 9000
+966 (0)11 290 4900
+966 (0)11 402 7747
Telex
402 660 ARNA SJ
SWIFT CODE
ARNBSARI
Credit Advisory
920001824
Report Misconduct
+966 (0) 11 402 9000
Ext. 1333
+966 (0) 11 459 8999
Report Misconduct
Small & Medium Enterprises
800 124 4141
eSMEsupport@anb.com.sa
Commercial Banking
P.O.Box 56921 Riyadh 11564
+966 (0)11 402 9000
Ext. 3349
+966 (0)11 402 9000
ext. 3310
Corporate Banking Group
Head Office (Riyadh) P.O.Box 56921 Riyadh 11564
800 124 4141
+966 (0)11 402 9000
ext. 3310
Telex
402660 ARNA SJ
Board Secretariat Department
Contact
9000 402 11 (0) 966 + (تحويلة: 2225)
Contact
9000 402 11 (0) 966 + (تحويلة: 8778)
Email
SHA@anb.com.sa
Treasury
Margin Trading & E-trader Contact Numbers
Phone:
966114029828
Group Email:
Tsy_cedesk@anb.com.sa
Investor Relations Department
Contact
+966 (11) 402-9000 Ext. 1473
Email
Invest@anb.com.sa

Fill out the form below

So we can learn more about you and your needs

Contact Us - Complaints

Contact Us - Inquiry

Contact Us - Feedback

Contact Us - Phone Banking Fraud

We Care

We care at anb to provide the highest level of service to our customers, and we are delighted to receive your feedback and inquires.
At anb we are always working to develop our services in order to meet the requirements and needs by providing the highest quality of services to resolve the complaints, fulfill the requests, provide the advice and guidance to raise the awareness and the financial education. 
Reach us through our ANB toll-free Phone Banking for 24/7

  • Inside the Kingdom: 8001244040
  • Outside the Kingdom: +966112127555

E-mail: CustomerCare@anb.com.sa 
Our account on Social Media
Our Mobile Banking Applications through Massages Center (App store, Google play)
To report of lost or stolen anb Credit Card or anb Account, please call us immediately on: 

  • Inside KSA:  8001244040then dial 1
  • Outside KSA: +966112127555

anb Branches
To report for a Fraud on your anb Account, please call immediately the toll-free Phone Banking: 

  • 8001160060

In case to raise a complaint, please provide it to us through the below website, or through the below channels: 

  • Contact us through Customer Care Department: 8001192222
  • Our Mobile Banking Applications through Massages Center (App store, Google play)
  • Our account on Social Media

Because we care at anb to provide the best service to our customers, in case you wish to escalate the complaint, or if the resolution was not satisfied, please contact us through the below E-Mail directed to the Head of Customer Care Department:

  • Escalation E-Mail: CustomerCare@anb.com.sa 

Escalation levels:

  1. Level one: call +966112718620
  2. Level Two: call +966112718621
  3. Level Three: Contact Customer Protection Department at SAMA through:
  • cpd@sama.gov.sa
  • 8001256666
  • Visiting SAMA Head Office, from Sunday to Thursday 

King Saud bin Abdulaziz street, P.O. Box 2992 Riyadh 11169 KSA
Or through the official website www.sama.gov.sa/complaint