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WE CARE

Your complaint is important to us…
We are pleased to receive your compliant through the following official channels and we promise to get it resolved within five working days:

  • anb Branches
  • anb.com.sa
  • +966 11 276 9272
  • 800 119 2222
  • anb Mobile App
  • TeleMoney Remittance Centers
    In case you are not satisfied with the provided solution or if (five working days) passed without receiving any response, you can escalate the complaint through the following stages, taking into consideration that the resolution may take two working days.
  • First stage: Contact Deputy Head of Customer Complaints Resolution Department through the direct line +966 11 271 8620
  • Second stage, Contact Head of Customer Complaints Resolution Department through the direct line +966 11 271 8621
    You may also check the Banking Consumer Protection Principles or download a copy of it through Saudi Central Bank website www.sama.gov.sa
anb Head Office , anb General Management

PO Box 56921 Riyadh 11564 Kingdom Of Saudi Arabia

  • +966 (0)11 402 9000
  • +966 (0)11 402 7747
  • 402 660 ARNA SJ (Telex)
  • SWIFT CODE : ARNBSARI