We care at anb to provide the highest level of service to our customers, and we are delighted to receive your feedback and inquires.
At anb we are always working to develop our services in order to meet the requirements and needs by providing the highest quality of services to resolve the complaints, fulfill the requests, provide the advice and guidance to raise the awareness and the financial education. 
Reach us through our ANB toll-free Phone Banking for 24/7

• Inside the Kingdom: 8001244040
• Outside the Kingdom: +966112127555

E-mail: CustomerCare@anb.com.sa 
Our account on Social Media
Our Mobile Banking Applications through Massages Center (App store, Google play)
To report of lost or stolen anb Credit Card or anb Account, please call us immediately on: 

• Inside KSA:  8001244040then dial 1
• Outside KSA: +966112127555

anb Branches
To report for a Fraud on your anb Account, please call immediately the toll-free Phone Banking: 

• 8001160060

In case to raise a complaint, please provide it to us through the below website, or through the below channels: 

• Contact us through Customer Care Department: 8001192222
• Our Mobile Banking Applications through Massages Center (App store, Google play)
• Our account on Social Media

Because we care at anb to provide the best service to our customers, in case you wish to escalate the complaint, or if the resolution was not satisfied, please contact us through the below E-Mail directed to the Head of Customer Care Department:

• Escalation E-Mail: CustomerCare@anb.com.sa 

Escalation levels:

1. Level one: call +966112718620
2. Level Two: call +966112718621
3. Level Three: Contact Customer Protection Department at SAMA through:

• cpd@sama.gov.sa
• 8001256666
• Visiting SAMA Head Office, from Sunday to Thursday 

King Saud bin Abdulaziz street, P.O. Box 2992 Riyadh 11169 KSA
Or through the official website www.sama.gov.sa/complaint